General FAQ

What is SWAPLAB?
SWAPLAB is a non-custodial cryptocurrency exchange service, which allows users to exchange cryptocurrency quickly, safely and easily.
Sun, 3 Mar, 2019 at 7:56 PM
What are your Terms and Conditions?
It is very important that you read our Terms and Conditions before using SWAPLAB.
Sun, 3 Mar, 2019 at 7:54 PM
What is an Order ID?
Order ID is generated with every order you create. It is can used to view the status of exchange. The Order ID can be found at SWAPLAB order status page: ...
Sun, 3 Mar, 2019 at 8:30 PM
Why can't I access your website?
Our services are not available in all jurisdictions. Please read Terms and Conditions for further information.
Sun, 3 Mar, 2019 at 8:02 PM
What is a deposit address?
Deposit address is the address that is provided by SWAPLAB for you to deposit your cryptocurrency. So it is where you send your coins.
Sun, 3 Mar, 2019 at 8:13 PM
What is a withdrawal address?
Withdrawal address is the address where you will receive your cryptocurrency.
Sun, 3 Mar, 2019 at 8:12 PM
What are your commission fees?
Our commission is 0.5% of total amount of transaction.
Mon, 3 Sep, 2018 at 3:37 PM
Do you have a referral program?
We are currently working on it! Referral program will be available in the middle of September.
Mon, 3 Sep, 2018 at 3:38 PM
Do I have to create an account for cryptocurrency exchange?
You don't have to register for cryptocurrency-to-cryptocurrency exchange.
Sun, 3 Mar, 2019 at 8:33 PM
How long does it take to receive my coins?
Coins are usually send within 15 minutes after user deposit is confirmed. It could take slightly less or more depending on network conditions. Please note t...
Mon, 3 Sep, 2018 at 3:39 PM